Shipping policy

Processing Time

Orders are typically processed and dispatched within 1–3 business days of receiving payment. During peak seasons or sales, processing times may be slightly longer, but we strive to fulfil orders as quickly as possible.

Free Shipping

We're pleased to offer free shipping to all applicable countries where we operate. Enjoy the convenience of free shipping on your order, with no minimum purchase required.

Delivery Timeframe

Your order should typically arrive within 3–10 business days (depending on location) from the date of purchase. Please note that occasional delays may occur due to holidays, peak seasons, or unforeseen circumstances. Rest assured, we're committed to getting your order to you as quickly as possible.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email along with tracking information. Use this tracking number to monitor the status of your delivery and stay updated on its progress.

International Shipping

We offer international shipping to select countries. Please note that customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the shipping cost. You may be required to pay additional taxes or fees upon delivery, depending on your country’s regulations. We recommend checking with your local customs office for further information before placing an order.

Delivery Issues

If you encounter any issues with the delivery of your order, such as delays or lost packages, please contact our customer service team at help@ravensandlilies.com for assistance. We will work with our shipping partners to resolve the issue promptly.

Delivery Address

Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders that are lost or delayed due to incorrect or incomplete address information provided by the customer.

Returns Due to Non-Delivery

If a package is returned to us due to non-delivery (e.g., incorrect address, unclaimed, refused), we will contact you to arrange re-delivery. Please note that shipping charges will apply for re-delivery.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at help@ravensandlilies.com. Our customer service team is here to assist you.