Privacy policy

Last updated: 04/11/24

This Privacy Policy explains how Ravens + Lilies ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website [URL of Ravens + Lilies site] (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purpose of this Privacy Policy, "you" refers to the users of our Services, including customers, website visitors, and others whose data we collect.

By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on our Site, revise the "Last updated" date, and comply with applicable notification requirements.

How We Collect and Use Your Personal Information

Over the past 12 months, Ravens + Lilies has collected personal information to provide Services, communicate with you, fulfill orders, comply with legal obligations, and protect our rights and the rights of others. The types of personal information we collect and use may vary depending on how you interact with us.

Personal Information We Collect

Information You Provide Directly

Contact details: Name, address, phone number, and email.
Order information: Billing address, shipping address, payment confirmation, and phone number.
Account information: Username, password, and security questions.
Shopping details: Items viewed, added to the cart, or saved in your wishlist.
Customer support information: Details you choose to share with us.
Information Collected Automatically

We collect Usage Data via cookies, pixels, and similar technologies to gather details on your device, browser, IP address, and interaction with our Site.
Information from Third Parties

We may receive information from vendors and service providers (e.g., payment processors, Shopify, data analytics providers).
How We Use Your Personal Information

Providing Services: Processing orders, managing accounts, arranging shipping, and customer support.
Marketing: Sending promotional emails, text messages, and other advertisements.
Security and Fraud Prevention: Detecting and managing potential fraud or malicious activity.
Cookies

We use cookies to enhance your experience on our Site, improve functionality, and understand user behavior. You can control cookies through browser settings; however, disabling cookies may affect your experience.

For further information on Shopify’s use of cookies, please refer to Shopify's Cookie Policy.

Sharing Personal Information

We may share your information with the following:

Service providers: For services such as payment processing, fulfillment, data analytics, and customer support.
Business partners: Including Shopify, for advertising and service enhancement.
User-Generated Content

Content you post on our Site (e.g., product reviews) is public and may be viewed by others.

Third-Party Websites and Links

Our Site may link to third-party websites. Please review their privacy policies, as we are not responsible for their practices.

Children’s Data

Our Services are not directed at children, and we do not knowingly collect information from children. If you believe we have collected data from a child, please contact us.

Security and Data Retention

We prioritise the security of your data. However, no method is completely secure. We retain personal information as needed for business, legal, and compliance purposes.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information:

Right to Access/Know: Request access to the data we hold about you.
Right to Delete: Request deletion of your information.
Right to Correct: Update inaccurate information.
Right of Portability: Request transfer of your data to a third party.
Right to Opt-Out: You may opt out of targeted advertising, the "sale" or "sharing" of personal information.
To exercise these rights, contact us at info@ravensandlilies.com.

Complaints

If you have concerns about our data handling, please contact us. You may also contact your local data protection authority if you are not satisfied with our response.

International Data Transfers

We may transfer your information to servers outside your country, including the United States, and ensure adequate protections are in place for these transfers.

Contact Us

For questions or to exercise your rights, please contact us at:

Email: info@ravensandlilies.com

Address: Ravens + Lilies, United Kingdom